Privacy notice

Last updated: 28 August 2026

Who we are

Procabs Hackney Services Ltd, company number 382316, trades as Procabs. Our address is 7 Prospect Hill, Galway, H91 XNV9, Ireland. You can contact us at info@procabs.ie or 091 53 53 53.

Information we collect

Depending on how you use the site, we may receive your name, telephone number, email address, pickup and destination information, journey dates and details, passenger and luggage information, accessibility requirements, business-account information, driver recruitment details, AutoCare vehicle or registration information, and technical information needed to operate and secure the website.

Why we use it

• To respond to enquiries and take steps you ask us to take before providing a service.
• To arrange or administer requested passenger, airport, accessible, luggage or workshop services.
• To review business-account and driver enquiries.
• To operate, protect and improve the website, prevent abuse and resolve complaints or disputes.
• To meet legal, accounting and regulatory obligations.

Lawful bases

We process information where it is necessary to take requested steps before a contract or to perform a contract, for our legitimate interests in operating and protecting Procabs and responding to customers, or to meet a legal obligation. We use consent only where it is the appropriate basis, such as optional marketing if that is introduced.

Who we may share information with

We may share relevant information with website hosting and infrastructure providers, form or email delivery services, taxi booking and dispatch technology providers, payment providers where applicable, professional advisers, and public authorities where disclosure is legally required. We do not provide website enquiry information to advertisers.

External booking and app services

Procabs uses third-party technology to provide online booking, dispatch, passenger-app and driver-application services. When you open those services, their own notices may also apply. Procabs remains responsible for how it handles information it receives for its own services.

How long we keep information

We keep information only for as long as needed to respond to the enquiry, administer the relevant service or account, meet legal and accounting requirements, protect our systems, or resolve a complaint or dispute.

Your rights

Depending on the circumstances, you may have rights to access, correct or erase your information, restrict or object to processing, receive portable information, and withdraw consent where processing relies on consent. Contact us to make a request. You may also complain to Ireland’s Data Protection Commission at dataprotection.ie.

Security

We use reasonable organisational and technical measures intended to protect personal information. No internet service can guarantee absolute security.

Contact

Privacy questions can be sent to info@procabs.ie or Procabs, 7 Prospect Hill, Galway, H91 XNV9, Ireland.